What we do

We build an award winning cloud based referencing platform used by thousands of people daily. We have grown rapidly since our launch in 2018 and are looking to expand our team as we carve out the future of Vouch and solidify its position as the industry leading referencing platform.

What we Offer

To be part of a young startup with a relaxed atmosphere to grow and expand your skills. We work hard but enjoy letting our hair down.

A good working environment at our base in Sheffield with flexible working arrangements. Plenty of coffee obviously (like any good tech startup), our office dogs Reggie and Ralf for company and usually distraction! Good table tennis skills will be a big help for the weekly table tennis championships

Who we Want

Regardless of the position we always look for the same attributes in people -

  • A desire to learn and develop new skills
  • A positive attitude
  • Self motivated
  • Good problem solver
Team Vouch

Current Positions

Help Desk Team Lead

We are looking for a nautral born leader to take the reins of our busy help desk squad

Your daily tasks will include

  • Line manage a busy helpdesk team of 4, undertaking regular performance reviews and advising on development needed
  • Co-ordinating tickets and ensuring that work is completed to a high standard and within contracted Service Level Agreement
  • Take technical escalations from first and second level support
  • Ability to project manage technical projects and ensure that communication with key stakeholders is maintained to a high standard
  • Liaising with customers and engineers to ensure that tickets are being resolved in a timely manner
  • Providing regular performance monitoring information to the management team and highlighting areas for concern and recommendations for improvements
  • Support Service Delivery Management to understanding technical problems and assisting with the presentation of solutions to clients
  • Co-ordinate high risk and major incidents
  • Act as a first point of escalation for customer, Service Delivery Management, and Directorate enquiries and complaints
  • Proactively identifying, recommending and improving ways of working in the delivery of service desk support

Send CV

Your Skills

You must be self motivated with excellent organisation skills and the ability to plan, manage and deliver projects and produce work to a deadline. You will have strong problem solving skills with a keen attention to detail with a proven record of working in technical service desk environment

Experience Highlights

  • Strong technical knowledge and experience of Zendesk or similar
  • Experience of managing a busy helpdesk
  • Experience of setting up systems and processes within Zendesk (or similar ticket management tool)
  • Understanding of SLAs and KPIs and the importance of them to clients
  • Experience of delivering and managing cloud based technologies
  • Ability to demonstrate a strong attention to detail
  • Strong project management skills and experience
  • Experience in delivering technical support within a managed services environment
  • Must be able to demonstrate a customer first approach to support, great communication skill
  • The ability to liaise and communicate confidently and professionally with customer representatives at all levels
  • Natural aptitude for troubleshooting & problem solving
  • Have solid experience in a helpdesk or technical support environment
  • Highly organised and able to work on own initiative to complete the range of tasks required
  • Flexible and willing to work outside core business hours as required

Customer Account Manager

An exciting position has opened up in our customer account team.

Your daily tasks will include

  • Answering in-bound calls from agents, prospective tenants and guarantors and assisting them in the referencing process
  • Making outbound calls to ensure agents are happy and knowledgeable on the system
  • Running online training sessions using Zoom or Join Me on Vouch, insurance products, utilities etc etc
  • Recording training sessions and posting them on our platform
  • Educating agents on the additional products and services available via the Vouch platform
  • Ensuring high retention rates
  • Building strong and lasting relationships with Vouch users
  • Working as a team to improve service plans and incentives
  • Answering emails to the general inbox and processing manual reference responses
  • Manning the Live Chat function on the platform
  • Managing the closed Facebook page and other social media

Send CV

Your Skills

You must be a highly organised, initiative driven person with the ability to plan, manage and deliver pojects and produce work to a deadline. You will also be self motivated and a strong problem solver

Experience Highlights

  • Some experience in the letting industry is mandatory
  • Excellent verbal and written communication skills
  • Professional and Courteous
  • Computer literacy essential