Guarantor Support

CHRISTMAS HOURS

Please note that, with Christmas approaching and Goodlord being closed for the festive season, this may impact our usual response times.

Please note our opening hours are as follows:

Wednesday 24: 10am-4pm

Thursday 25 and Friday 26: Closed

Monday 29: Wednesday: 10am-4pm

Thursday 1: Closed

Friday 2 and beyond: Normal hours

How can we help?

Application
Credit Check
Residential Details
Employment Details
Affordability
Supporting Documents

Starting your application

Where can I find my VCH reference code?

How long does referencing take?

What should I do if I’ve entered the wrong information in my application?

Can I get a copy of the guarantor agreement?

Why are you asking for so much information?

Why is there a problem with my credit check?

Will my credit be affected by this credit check?

How can I change my address history?

Why can’t I find my address using the postcode on the drop-down?

Why hasn’t my employer received your email?

How do I change my employment reference email address?

Where can my employer send the reference to?

I’ve received my employment reference, how can I upload it?

What if I don’t meet the affordability requirements?

What is the required affordability criteria for me?

Whose rent will I be responsible for?

Why does it say my bank is unavailable?

Why can’t I upload more than one payslip?

What if I’m paid weekly rather than monthly?

What documents should I be uploading?

How can I add more supporting documents?

What if I can’t provide proof of my temporary address I’m currently staying at?

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