Starting your application
Where can I find my VCH reference code?
How long does referencing take?
What should I do if I’ve entered the wrong information in my application?
Can I get a copy of the guarantor agreement?
Why are you asking for so much information?
Why is there a problem with my credit check?
Will my credit be affected by this credit check?
How can I change my address history?
Why can’t I find my address using the postcode on the drop-down?
Why hasn’t my employer received your email?
How do I change my employment reference email address?
Where can my employer send the reference to?
I’ve received my employment reference, how can I upload it?
What if I don’t meet the affordability requirements?
What is the required affordability criteria for me?
Whose rent will I be responsible for?
Why does it say my bank is unavailable?
Why can’t I upload more than one payslip?
What if I’m paid weekly rather than monthly?
What documents should I be uploading?
How can I add more supporting documents?
What if I can’t provide proof of my temporary address I’m currently staying at?
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