Terms and Conditions

Terms and Conditions – Vouch Online Limited and Landlord and/or Letting Agent


“Application” the application made by a Prospective Tenant for a tenancy of the Property
“Consumer” as defined by section 2 of the Consumer Rights Act 2015
“Dashboard” Vouch’s software hosting system
“Data Controller” as defined by section 1 of the Data Protection Act 1998
“Guarantor” a person who gives a guarantee of a Prospective Tenant’s obligations under a tenancy agreement
“Landlord” the person who intends to grant a lease of the Property
“Letting Agent” an agent acting on behalf of the Landlord in connection with the letting of the Property
“Personal Data” as defined by section 1 of the Data Protection Act 1998
“Property” the property to be let
“Registration” the process whereby the contracting party completes the online registration form provided by Vouch
“Right to Rent” the right of a Prospective Tenant to rent premises within the United Kingdom as required by the Home Office and detailed in the Home Office’s Code of Practice on the Right to Rent as may be updated from time to time
“Services” the services that Vouch will provide to the contracting party as set out below
“Utilitease” is the trading name of Innovative Energy Solutions Ltd, company registration number 07491786
“Website” www.vouch.co.uk
“We/Us/Vouch” Vouch Online Limited, company registration number 10678036
“You/Your” the contracting party completing Registration


  1. By ticking the box below you complete the registration process and you doing so forms a binding contract between You and Vouch which will be subject to these terms and conditions.
  2. By ticking the box below You confirm that you have read and agree to these terms and conditions.
  3. Payment for Services

  4. You undertake to pay Vouch by either Option A or Option B below.
    Option A: Direct Debit

    i. You undertake to pay Vouch by monthly direct debit with payments due on the equivalent date of the month that You enter into this agreement with Vouch (or, if there is no corresponding day, the first day of the next calendar month).
    ii. The minimum monthly direct debit payment is £50 which will include the first 10 Applications, one credit per applicant. Any unused credits above the those for the initial 10 Applications will be carried over to the next calendar month. The minimum fee of £50 is payable from each branch of your business that requires access to Vouch’s Dashboard.
    iii. Subject to sub-clause (a) (ii) above, You can specify the monthly amount payable by You based on your predicted average monthly usage.
    iv. Should you need to purchase any additional credits in any given month, these will be charges at £5 per Application payable immediately.
    v. Where a Prospective Tenant relies on a Guarantor, the Guarantor’s application will be chargeable as a separate Application unless it is stated by You to be a requirement at the time that You supply Vouch with details of the Property.

    Option B: Pay As You Go

    i. Each Application will be charged at £10 (this may include one Guarantor) in the circumstances described at clause sub-clause (a)(v) above).

  5. You will be able to set up a Direct Debit under Option A or make a one-off payment under Option B.
  6. Where You have completed Registration and We have received payment, if the payment is subsequently refused or rejected then We reserve the right to refuse to perform any further or unfulfilled part of the Services.
  7. You may cancel your direct debit at any time but all payments made to Vouch prior to such cancellation are non-refundable.
  8. All prices stated are exclusive of VAT which will be charged in addition at the rate in force at the time You register.
  9. Exclusion of liability

  10. Vouch accepts no responsibility for the accuracy of the information provided in an Application and any liability for inaccurate, false or fraudulent information rests with the provider of that information, whether that be the Prospective Tenant or a third party provider.
  11. Vouch shall not be liable to You in contract, tort, negligence, breach of statutory duty or otherwise for any loss, damage, costs or expenses of any nature whatsoever incurred or suffered by You:
    a. of an indirect or consequential nature; nor
    b. for any economic loss or other loss of turnover, profits, business or goodwill.
  12. Without prejudice to the generality of the foregoing provisions of this section, and by way of illustration only, Vouch shall not be liable for the followings losses or liability You may suffer or face caused by Your reliance or use of the Services (or by not relying on or not using the Services, or by Your using or relying on them in an unreasonable way):
    a. missing a deadline; or
    b. You (or someone on your behalf) suffering loss by reason of inaccuracy or incompleteness of any information or data provided to you; or
    c. You suffering a business loss or being unable to undertake any business activity; or
    d. a third party making a claim against you; or,br/> e. a government or regulatory authority imposing a fine, penalty or obligation on you.
  13. Information provided by You

  14. You agree to provide Vouch with details of the Property you wish to let and in doing so, You confirm that you have authority and/or the necessary title allow You to offer and grant a lease of the Property.
  15. You agree that the information You provide relating to the Property including but not limited to the Property’s address, the rental period, the terms of the tenancy, the requirement of a Guarantor and the availability of the Property will be accurate to the best of Your belief and You will be liable for any inaccuracies in the information provided.
  16. The Services

  17. Vouch undertakes to carry out the Services described in the clauses below.
  18. In order to make an application to rent the Property, Vouch will require the Prospective Tenant to provide accurate information. Vouch will also contact third parties to obtain relevant information about the Prospective Tenant. You will have access to such information as is provided to Vouch in connection with an Application at all times.
  19. The Application will require that the Prospective Tenant provides documents establishing the immigration status and the Prospective Tenant’s Right to Rent.
  20. Vouch will not verify identification documents nor any other documents establishing a Prospective Tenant’s Right to Rent and will only ask the Prospective Tenant to specify what form of identification they will produce and what evidence of their Right to Rent they will rely upon. The verification of these documents must be done by You.
  21. At the time the Application is submitted, Vouch confirms that the documentation the prospective tenant intends to rely on to establish their Right to Rent complies with the Home Office’s Code of Practice on the Right to Rent.
  22. Use of information

  23. Vouch is a Data Controller as defined in the Data Protection Act 1998.
  24. Vouch may need to share personal data provided by You with third parties. Where it is necessary to do so, Vouch will comply with all relevant obligations contained in the Data Protection Act 1998.
  25. Vouch’s data protection policy which is available at www.vouch.co.uk and is incorporated into these terms and conditions.
  26. You agree that Vouch may need to share information relating to an Application with third parties and You consent to Vouch doing so.
  27. In particular, you acknowledge that Vouch may share information relating to an Application with Utilitease and in so doing, will be subject to Utilitease’s terms and conditions.
  28. Utilitease Terms & Conditions

  29. To allow Utilitease to undertake the notification for each change of tenancy you shall provide details of clients moving into and out of rental properties (move in data is automatically supplied via the Vouch platform and move out data is submitted using the link provided, again within the Vouch platform). For “void” properties (where applicable) you shall endeavour to submit these at the earliest point (ideally for when a notice to quit is received) and in most cases no later than 14 days prior to the “tenancy end date”. You agree to inform Utilitease of any “move out’s” which are cancelled, amended or do not complete on the original date, for any reason what so ever.
  30. Change of tenancy data shall be submitted to the relevant suppliers/authorities no later than five days after any tenancy start/end date*. This is to allow you to provide any subsequent meter reads. If said reads are supplied within this five-day period, then they are submitted on the date received. Where meter reads are not supplied and incomplete notification will be submitted to each relevant supplier
  31. (You confirm that you have the authority to instigate the “change of tenancy” process on behalf of your landlords and when participating in the void model, you have the capacity to authorise any change of energy supplier for properties during any given void period. You confirm that you have been issued with the existing landlord addendum and new landlord clause to allow you to issue respectively. The void model provides the ability to “opt out” if the landlord so wishes.
  32. Further to this you shall ensure that the data provided is to the best of your endeavours accurate and that you will ensure that where a landlord has “opted out” of the void model, that this is clearly indicated on all change of tenancy data submitted to Utilitease. You acknowledge that UTILITEASE can only act on information supplied to them and that all data submitted will be processed per your stated instructions.
  33. Further to this you confirm that you are happy to allow Utilitease to act on your behalf in handling billing, the transfer of services within void periods and account issues in relation to council, water and energy suppliers within the properties you currently manage. You confirm that you are legally responsible for the management of all utility services within your portfolio and as such all properties submitted which bear your name, fall within the jurisdiction of this document. It also enables Utilitease to terminate supply contracts on our behalf.
  34. In order to manage this undertaking you authorise Utilitease to obtain associated account information directly from the relevant council and/or water authority, electricity and gas market participants, including (but not limited to) council & water authorities billing depts, energy suppliers, telecom suppliers, meter operators (including data aggregators, data collectors, etc...), system managers, including Meter Point Administration Service (and the ECOES data portal) and XOSERVE (and the supply point administration system, UK-Link). Such data shall include (but not be limited to) both current and retrospective copy invoices, half hourly data, contract terms, supply point information, etc.
  35. You further authorise representatives of Utilitease to discuss, send and receive information relating to the council, water, gas and/or electricity and or telecommunication supplies for properties within your managed portfolio, with respect to property owner details, correspondence address details, responsible party information, requests for contract end dates, termination requests, consumption and metering details and all matters relating to objections and/or rejections that may arise.
  36. By subscribing to our “void programme”. Utilitease will agree to waiver any* void energy bill created which is below £10.00. You agree that any void bill created in excess of £10.00 will be due and payable in full by the responsible party. *This waiver will only apply where Ecotricity are the current void energy supplier and Utilitease reserve the right to remove this benefit at any point. You confirm you have the authority to submit property data for its stated purpose. Advise each agent/landlord of our intention to switch energy supplies within their property during the void period. Advise the tenant that they will be receiving a call from your utility support team, to assist with the notification of Council Tax and Water details to the relevant authority, and to advise them – without obligation - of the various utility options available to them.
  37. Advise UTILITEASE of any local Landlord or Planning restrictions that may impact on any service that might be supplied to the Tenant.
  38. Provide UTILITEASE on request and in a timely manner, any data required by UTILITEASE to dispense its obligations under this agreement or as required by law.
  39. Not transfer or refer any owner, landlord or tenant of a residential property managed or sold, to any other utility service provider or telecom/energy supplier, during the period that this agreement is in place (save for UTILITEASE or its group companies).
  40. Termination

  41. Vouch may terminate this contract with You where You are in breach of any of its terms or where You have failed to perform Your obligations.
  42. Vouch may also terminate this contract where Vouch decides, at its discretion, to withdraw the software system (whether on a permanent or temporary basis) or decides to no longer permit access to the Website by you (by use of passwords or changes of passwords or by other means). In such cases, where you have paid for the Services and have not received all of the Services you have paid for, Vouch may either:
    a. return any amounts you have paid; or
    b. complete performing the Services which remain unperformed.
  43. Consumer Rights Act 2015

  44. Nothing within these terms and conditions is intended to limit the rights of a Consumer within the meaning of the Consumer Rights Act 2015.
  45. Reliance on these terms and conditions

  46. Vouch intend to rely on these terms and conditions as being the terms and conditions of the contract between You and Vouch. Any changes to the terms and conditions that You wish to make should be put in writing but no changes will be made to these terms and conditions without Vouch’s written agreement.
  47. Vouch reserves the right to change these terms and conditions at any time and any changes will be posted on our Website. Your continued use of our Website after such notification shall constitute your acceptance of those terms.
  48. Indemnity

  49. You agree to indemnify, defend and hold Us (including Our shareholders, officers, directors, employees, agents and suppliers) harmless from any and all claims or demands, made by any third party due to or arising out of your use of this Website or Vouch’s Services.
  50. Law and jurisdiction

  51. The validity, construction and performance of this contract shall be governed by English law and be subject to the exclusive jurisdiction of the English courts to which Vouch and You submit.
  52. Third parties

  53. For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not give any person who is not a party to it the right to enforce any of its provisions.
  54. Contact Us

  55. If You have any questions or comments about these terms and conditions, or you wish to make a complaint, please contact Us:
    a. by post to: 953 Ecclesall Road, Sheffield, South Yorkshire, England, S11 8TN
    b. by email at: hello@vouch.co.uk
    c. by telephone on: 03303337272