|“Account”||your subscription with Us to access the Vouch Portal|
|“Application”||the application made by a Prospective Tenant for a tenancy of the Property|
|“Consumer”||as defined by section 2 of the Consumer Rights Act 2015|
|“Dashboard”||Vouch’s software hosting system|
|“Data Controller”||As defined by GDPR|
|“Personal Data”||As defined by GDPR|
|“GDPR”||General data protection Regulations 2018 and the Data Protection Act 2018|
|“Guarantor”||a person who gives a guarantee of a Prospective Tenant’s obligations under a tenancy agreement|
|“Landlord”||the person who intends to grant a lease of the Property|
|“Letting Agent”||an agent acting on behalf of the Landlord in connection with the letting of the Property|
|“Property”||the property to be let|
|“Registration”||the process whereby the contracting party completes the online registration form provided by Vouch|
|“Right to Rent”||the right of a Prospective Tenant to rent premises within the United Kingdom as required by the Home Office and detailed in the Home Office’s Code of Practice on the Right to Rent as may be updated from time to time|
|“Services”||the services that Vouch will provide to the contracting party as set out below|
|“Utility Notification Provider”||the prefered company for handling utility and council tax notifications and service switching|
|“Vouch Portal”||The Vouch online Portal used to access the Dashboard|
|“We/Us/Vouch”||Vouch Online Limited, company registration number 10678036|
|“You/Your”||the contracting party completing Registration|
This Privacy Notice ("Notice") sets out how Vouch Online Limited ("Vouch", "we", "us", "our"), whose registered office is at 8-10 Broomhall Road, Sheffield, S10 2DL, collects, shares and uses personal information about you and how you can exercise your privacy rights. This Notice applies to personal information that we process when you use any of our websites ("Websites") and/or application ("Service").
We may update this Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Notice changes if and where this is required by applicable data protection laws. You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
If you have any queries or concerns in relation to this Notice or the Service, please contact us using the following details: For general enquiries please contact Simon Tillyer via email at email@example.com The postal address for written communication is: Vouch Online LTD, Broomhall Hall, 8-10 Broomhall Road, Sheffield, S10 2DL For any privacy enquiries please contact the privacy team via email at firstname.lastname@example.org
Other than as expressly set out in this Notice or as otherwise required or permitted by law, we will not share, sell or distribute any of your personal information without your consent. We may disclose your personal information to the following categories of recipients: - to the relevant tenant, landlord and/or agent, as appropriate, who you contract with, you refer or you guarantee for via the Service; - third party service providers and partners who provide data processing services to us (including operating this website and in relation to our Service, e.g. to verify your identity, to contact you on our behalf), or who otherwise process personal information on our behalf for purposes that are described in this Privacy Notice or notified to you when we collect your personal information.; - to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii ) to exercise, establish or defend our legal rights, (iii) to protect your vital interests or those of any other person; or (iv) as otherwise required or allowed under applicable law; - to an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of a business unit, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice; - to any other person with your consent to the disclosure.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person. If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, or undertaking marketing. We may have other legitimate interests and if appropriate, we will make clear to you at the relevant time what those legitimate interests are. If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contacting us” heading above.
We employ appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Data transmission over the internet is inherently insecure, and although we employ appropriate technical and organisational security measures to protect your personal information from unauthorised access we cannot guarantee the security of any personal information sent over the internet. You are responsible for keeping your password and user details confidential. Nobody at Vouch will ever ask you for your password, be careful not to share this with anyone.
We will retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal tax or accounting obligations). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
You have the following data protection rights: If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting us using the contact information provided under the ''Contacting us'' heading above. We may also require you to provide us with appropriate identification before we comply with this request. In addition, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contacting us” heading above. You have the right to opt-out of marketing communications we send you at any time by following any “unsubscribe” link included in the marketing emails which we send to you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “Contacting us” heading above. Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Our website may contain links to other websites belonging to or operated by third parties. By making these links available, we are not endorsing third-party websites, their content, products, services or the owners of these third-party websites. It is your responsibility to make sure that you obtain any information which may be relevant to making a decision, and that you read the privacy and security policy on such third-party websites. These websites include but are not exclusive to Sky UK LTD, Virgin Media, Homeshift and Goodlord Protect.