Our Privacy Policy

Vouch Online Ltd Privacy Notice

Last Updated: 03/04/24

Our contact details:
Name: Data Protection Officer
Address: Lower Ground Floor, Globe Works, Penistone Road, Sheffield, S6 3EA
Phone Number: 0330 333 7272
E-mail: hello@vouch.co.uk

The type of personal information we collect

We currently collect and process the following information:

Prospective tenants
Personal identiﬁers, contacts and characteristics (for example, name and contact details)
Financial information including credit reference data
Employment information

Guarantors
Personal identiﬁers, contacts and characteristics (for example, name and contact details)
Financial information including credit reference data
Employment information

Referees
Personal identiﬁers, contacts and characteristics (for example, name and contact details)

Landlords / Agents
Personal identiﬁers, contacts and characteristics (for example, name and contact details)
Payment information via payment processor (Stripe or GoCardless Direct)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Validating the tenancy application through the Vouch portal
Administering your account

We also receive personal information indirectly, from the following sources in the following scenarios:

Where you are a guarantor or reference for a prospective tenant, we will have received your data from the tenant in support of their application.

We use the information that you have given us to validate the tenancy application including making credit references and employment checks where necessary.

We may share some of this information with the following recipients:
Credit reference agencies (Equifax)
Fraud prevention agencies
Council tax and Water registration (Home Telecom/ iammoving)
Water providers for the purposes of water supplies for your tenancy

Where we process your details for the purposes of providing additional products and services, we rely on different lawful basis depending upon the product or service:

For utilities, from the following providers, we rely upon consent provided by you:

Homeshift (Lawdeck)
Helpthemove
Tili (OVO)

For broadband and media products, from the following providers, we rely upon consent provided by you:
Sky UK Ltd
Virgin Media

For tenancy-related products and services, from the following providers, we rely upon consent provided by you:
Zero Deposit
Reposit
Housing Hand

For insurance, we rely upon legitimate interests in order to telephone you following completion of your referencing application. You are able to contact us to request we do not contact you for this purpose at any time, our contact details can be found at the top of this notice. Insurance is provided alongside our group company Oh Goodlord Ltd.

For our Home Move Assistant service, enabling council tax and water notifications, we rely upon legitimate interests to call you and provide this assistance. You are able to contact us to request we do not contact you for this purpose at any time, our contact details can be found at the top of this notice.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(A) Your consent. You are able to remove your consent at any time. You can do this by amending your application, by contacting dpo@vouch.co.uk or calling 0330 053 1755
(B) We have a contractual obligation.
(C) We have a legal obligation.
(D) We have a legitimate interest.