Tenant FAQ

You've received a text and email with a link to begin your application. If you have co-tenants or a guarantor, they will also receive a similar link. To start, follow the unique link and enter the pin provided in the welcome email to begin your application.

As a part of our referencing process, we run a soft credit check powered by Equifax for every potential tenant. We kindly ask for your last three years' address history to review credit repayment and check for any adverse credit. These checks also help confirm your registration at the provided address, and the best part is, they won't affect your Credit Score! We're here to make the process smooth for you.

Once your application is complete, your letting agent will review it and inform you of the outcome. As it is the letting agent that makes the final decision, any further queries would need to go directly through them.

Your VCH reference number is included in both the email and SMS message you have received from Vouch.

Make sure all the details are accurate and ensure your employer checks their junk/spam folders. Once updated, a new reference request will be sent to your employer.

Please ask your employer to send it directly to the letting agent. They can upload this onto your application. Don't forget to provide them with your 'VCH' reference number.

Please pass this on to the letting agent who can upload this directly onto your application and ensure that your VCH reference number is provided.

Once your address history has been completed, this cannot be edited immediately by yourself. To re-complete this section please reach out to your letting agent or contact us via email or webchat.

To update your employer's contact details, head to your application and click on 'Employment reference.' If you need assistance, feel free to reach out to the letting agent.

Our standard affordability calculation for tenants is 30 times the monthly rent. Please note, this can differ from agent to agent.

Open banking is offered to all applicants but is completely optional. It gives you the chance to prove your income online, quickly and securely. Vouch will never see your login details and it will not affect your credit score. If you want to proceed without doing this please select 'Verify manually' and your income will be checked via your proof of funds documents.

If your income doesn't meet the affordability criteria, you can combine different sources of income to meet the required total at the discretion of the letting agent. If a new guarantor is needed, the tenant will need to contact the letting agent directly.

Open banking is offered to all applicants but is completely optional. It gives you the chance to prove your income online, quickly and securely. Vouch will never see your login details and it will not affect your credit score. If you want to proceed without doing this please select 'Verify manually' and your income will be checked via your proof of funds documents.

To add more documents for your proof of funds, just tap the '+' icon at the bottom of your screen. It'll create a new slot for your next file. You can repeat this for up to 5 documents before clicking 'upload'.

If you get paid weekly, it's easiest to demonstrate this with a monthly bank statement. Feel free to hide any other transactions – we only need to see the weekly income from your job!

As part of the referencing process, you will be asked to supply documentation for the following: Proof of ID
Proof of Address
Proof of Funds

Home office approved documents:

1 of the following documents

Recent utility bill
Recent bank statement
Valid UK driving licence
Current council tax bill
Credit/store card statement
Local council card
Current tenancy agreement

3 months of payslips
3 months of bank statements
Pension statement
Tax return/self-assessment